Privacy Policy

Last updated: 23 October 2026

TEMIVA Home & Kitchen respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we may collect, why we use it, who we may share it with, how long we keep it and the rights you have in relation to your information.

1. Who We Are

TEMIVA Home & Kitchen

Address:

Unit 3, Bridgewater Business Park
Blackburn
BB1 3DL

Email: sales@shoptemiva.co.uk
Phone: 07438 470 844

Website: shoptemiva.co.uk

For the purposes of applicable UK data protection law, the legal entity operating TEMIVA will act as the data controller for the personal information described in this policy.

Before publishing this policy, add the registered legal company name and company number here.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect information including:

Identity Information
  • Name
  • Title where provided
  • Account username or login details
Contact Information
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
Order Information
  • Products ordered
  • Order value
  • Order history
  • Delivery information
  • Returns and refunds
  • Customer service correspondence
Payment Information

Payments may be processed by third-party payment providers.

We may receive limited information about the payment, such as:

  • Payment status
  • Payment method type
  • Transaction reference
  • The last digits of a payment card where supplied by the payment provider

We do not normally receive or store your full payment card details.

Account Information

If you create a TEMIVA customer account, we may process:

  • Login details
  • Saved addresses
  • Previous orders
  • Wishlist information
  • Account preferences
Technical Information

When you use our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website activity
  • Pages viewed
  • Date and time of visits
  • Referral source
Marketing Information

Where applicable, we may keep records of:

  • Whether you have subscribed to marketing
  • Your marketing preferences
  • Emails sent to you
  • Your interaction with marketing communications
Customer Service Information

If you contact us, we may retain information contained in:

  • Emails
  • Contact forms
  • Telephone enquiries
  • Complaints
  • Returns enquiries
  • Social media messages

3. How We Collect Your Information

We may collect information directly from you when you:

  • Place an order
  • Create an account
  • Contact us
  • Subscribe to our newsletter
  • Complete a contact form
  • Request a return or refund
  • Participate in a promotion
  • Leave a product review
  • Communicate with us through social media

We may also receive information from third parties involved in operating our business, such as:

  • Payment processors
  • Ecommerce platforms
  • Delivery and courier companies
  • Website hosting providers
  • Analytics providers
  • Marketing platforms
  • Fraud prevention providers

4. Why We Use Your Personal Information

We may use your personal information for the following purposes.

To Process and Deliver Your Orders

We use information such as your name, address, contact details and order details to:

  • Process purchases
  • Take or verify payment
  • Send order confirmations
  • Deliver products
  • Provide delivery updates
  • Handle returns, replacements and refunds

Our lawful basis will generally be that the processing is necessary to perform our contract with you.

To Provide Customer Service

We may use your information to:

  • Answer questions
  • Help with orders
  • Manage complaints
  • Process returns
  • Resolve delivery issues

Depending on the circumstances, this may be necessary to perform our contract with you or for our legitimate business interests in providing effective customer service.

To Meet Legal and Regulatory Requirements

We may process certain information where necessary to:

  • Maintain financial and tax records
  • Respond to lawful requests
  • Protect legal rights
  • Comply with applicable laws and regulations

Our lawful basis may be compliance with a legal obligation.

To Prevent Fraud and Protect Our Business

We may use information to:

  • Detect potentially fraudulent activity
  • Protect customer accounts
  • Secure our website
  • Investigate suspicious transactions

Where applicable, we may rely on legitimate interests or another lawful basis permitted by law.

To Improve Our Website and Services

We may analyse how customers use our website to help:

  • Improve website performance
  • Understand customer behaviour
  • Improve navigation
  • Identify popular products
  • Improve our product range and services

Depending on the activity and technology used, this may rely on consent or legitimate interests.

To Send Marketing Communications

If you have subscribed to our marketing communications or where otherwise legally permitted, we may send you information about:

  • New products
  • Special offers
  • Promotions
  • TEMIVA news
  • Home and kitchen inspiration

Where consent is required, you may withdraw your consent at any time.

5. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the purpose, we may rely on:

Contract

Where processing is necessary to take steps at your request or fulfil our contract with you.

For example:

  • Processing an order
  • Arranging delivery
  • Managing a return
Legal Obligation

Where we need to process information to comply with a legal requirement.

Consent

Where you have clearly agreed to a particular use of your information.

For example, certain marketing or non-essential cookie activities.

Legitimate Interests

Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

This may include activities such as:

  • Fraud prevention
  • Improving our business
  • Providing customer support
  • Protecting our systems
  • Understanding general website usage

The ICO requires businesses to identify an appropriate lawful basis for each processing purpose rather than applying one basis to everything.

6. Marketing

You can choose whether you wish to receive marketing communications from TEMIVA.

Where you have subscribed, we may send communications by email or other permitted channels.

You can unsubscribe at any time by:

Stopping marketing communications will not affect essential service messages about your orders, deliveries, returns or account.

7. Cookies

Our website may use cookies and similar technologies.

These may include:

Essential Cookies

Required for the website to function correctly, for example:

  • Shopping basket
  • Checkout
  • Security
  • Customer account functionality
Analytics Cookies

Used to understand how visitors use the website.

Advertising or Marketing Cookies

Used where applicable to measure marketing performance or provide relevant advertising.

Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.

Please see our Cookie Policy for further information.

8. Who We May Share Your Information With

We may share personal information where necessary with trusted service providers,